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By lynn On 2009.09.16 21:15
I called the nurse at our neurologist office about having forms filled out for assisted living for my husband. It's been two days and she has not returned my call. I am so sick of this. I'm trying to make my husband more comfortable, the decision is hard on both of us and now I have this aggravation. He can't be admitted without the forms. I plan to go to the office tomorrow with forms in hand and ask to see her which I'm sure they will say she's too busy. What else can I do? I'm trying to take care of my husband!

By Newcaregiver On 2009.09.17 08:31
Lynn: how terribly frustrating for you! I cannot imagine what you are going through. I would do just as you say - go to the office and explain that you understand that they are busy, but that this is a terribly trying time for you and you need their understanding and cooperation. That may break through their process to see the human side of things. Good luck!

By overwhelmedinFL On 2009.09.17 10:22
I am so sorry, I know how frustrating it is. I also sent the same forms to my parent's doctors on 9/14. When I called them, I explained that what I was trying to perform was a rescue mission for my parents. I was in tears (of course).

Great help that was! I still don't have the forms back either. If I don't get them today I am calling and offering them cash to expedite them. Maybe then the will realize what I mean by rescue mission.

Yours is a rescue mission too. Your husband needs help and YOU need help. My heart goes out to you and I hope you get them back today and that you don't have to drive down there to get your point across.

You know these forms are just put in the pile with other forms that need to be completed for all kinds of reasons. I know all doctors are not the same but they MUST realize that once a person gets to the point they make this decision.......there is desperation.

By Mary On 2009.09.17 14:50
Lynn, how awful you have to fight to even get the forms completed. I know that once you make this decision, this difficult decision, it is time for the move to happen today and not yesterday. I have been very disappointed in my Dad's doctors and nurses. I feel like I am always on my own when I reach out for help to them. Best wishes! Mary

By Pearly4 On 2009.09.17 18:00
In defence of doctors - I've worked in clerical portions of several different offices. The most caring, hard working, involved physicians had spent so many hours with patients and families, there wasn't a whole lot of time left for the literal MOUNTAINS of paperwork that are involved in physician's practices any more. Forms that need signatures, charts that need reviewing, lab results, consult reports, forms to justify free medications, and home health, and all kinds of things that are waiting for review. I've been on both sides, waiting for forms and trying to get forms done for patients and there really isn't any good answers from either side. At least not from the good doctors -- I suppose the bad ones have a lot of office staff filling out forms and forging signatures, but I'd really rather wait a while and get it from the doctor.

Which is not to minimize your complaint, only to add another view.

By lynn On 2009.09.17 21:33
Having vented my frustration, I went to the doctor's office today with forms in hand and asked to see the nurse. She came out to the waiting area and escorted me back to her office. I told her I needed her help very much with this and she said she would try to have the physician fax them next week. I felt she knew I was desperate and my gut tells me she will help. I know doctor's have to deal with lots of paperwork for which they don't get paid. I see both sides but I need those forms! Thanks for being in my corner.

By Newcaregiver On 2009.09.18 08:38
Lynn: I am so glad. face to face is always good. that gives the nurse the measure of how much you need the information and she will want to help and get them done. I think you did the right thing. Let us all know if you hear back next week!

By bandido1 On 2009.09.18 17:18
Today is a tough day for me but it is important that I get this word out. It is true that Physicians are overwhelmed with paperwork. Nevertheless, they should be all reminded of their oath.

Also keep in mind the new healthcare legislation is going to attempt to deal with that problem. Write your Congress people in your district and tell them your story. Good luck~ Bob C

By karolinakitty On 2009.09.18 19:30
Lynn .. i know exactly how you feel in regards to the nurse.. i won't repeat myself for i posted it in Am i spinning my wheels... but i've had a real problem with the docs nurse and today i got it resolved. I couldn't get anyone on the phone and left a curt but dignified message stating to the office manager my dislike at the incompetence this nurse has provided in patient relations. I got a phone call back from the office manager who was irrate at the problem and unaware of the problems until now. She herself called the Movement clinic faxed the necessary paperwork and told me if they don't call back by Wednesday with an appointment to call her direct and she will get a date.... I too would have directly to the office, except it's so far away.

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